Terms & Conditions
Welcome to Botanical Aid. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
Company Information
Botanical Aid is a provider of natural therapeutic creams, mental health balms, and post-cosmetic recovery creams. Our products are intended for general wellness and cosmetic support only.
Use of Products
Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any medical condition. Customers should consult a qualified healthcare professional before using our products if they have existing medical conditions, are pregnant, breastfeeding, or taking prescription medications. Results may vary depending on individual circumstances.
Sales Restrictions
Botanical Aid does not sell or ship products to the United States of America or Canada due to regulatory and insurance limitations. Orders placed with a shipping address in these countries will be cancelled and refunded.
Orders & Payments
All orders are subject to acceptance and availability. Prices are listed in AUD and may change without notice. Payment must be made in full at the time of purchase.
Shipping & Delivery
Delivery times are estimates only and may vary depending on location and courier services. Botanical Aid is not responsible for delays outside our control.
Returns & Refunds
Returns are accepted within 2 days of purchase if products are unused, unopened, and in original packaging. Refunds will be processed once returned items are received and inspected. Shipping costs are non-refundable unless the product is faulty or damaged.
Liability Disclaimer
Botanical Aid is not liable for any adverse reactions, misuse of products, or reliance on product descriptions as medical advice. Customers assume responsibility for ensuring products are suitable for their personal use.
Intellectual Property
All content on our website, including product descriptions, images, and branding, is the property of Botanical Aid and may not be copied or reproduced without permission.
Privacy & Data Protection
Botanical Aid respects your privacy and is committed to protecting your personal information. Information collected during your use of our website (such as name, address, email, and payment details) is used solely for order processing, delivery, and customer service. We do not sell, rent, or share your personal data with third parties, except where required by law or to complete your transaction (e.g., with payment processors or delivery services). All data is stored securely and handled in accordance with applicable privacy laws. By using our website, you consent to the collection and use of your information as outlined in this policy.
Governing Law
These Terms and Conditions are governed by the laws of Sydney, Australia. Any disputes will be resolved under the jurisdiction of the courts in New South Wales.
Amendments
Botanical Aid reserves the right to update or amend these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.