FAQs

Our mental health balms use aromatherapy principles combined with traditional herbal remedies. The essential oils are absorbed through the skin and inhaled, working together to support emotional wellbeing. Each balm is formulated with specific oils known for their therapeutic properties.

No, our balms are designed as complementary wellness products and are not intended to replace professional medical advice, diagnosis, or treatment. If you are experiencing mental health concerns, please consult a qualified healthcare professional.

You can use our balms as often as needed throughout the day. Most customers apply them 2-3 times daily to pulse points such as wrists, temples, and behind the ears for best results.

Our balms are made with natural ingredients and are generally suitable for most skin types. However, we recommend doing a small patch test before first use, especially if you have sensitive skin or known allergies to essential oils.

This depends on your specific procedure. Generally, our recovery creams can be used 24-48 hours post-procedure, but we always recommend following your practitioner's specific aftercare instructions.

Yes, our recovery creams are designed to be gentle and compatible with most skincare routines. Apply the recovery cream first, then layer other products on top. Avoid using active ingredients like retinol or AHA/BHA on treated areas during the recovery period.

Our Premium Recovery Cream features an advanced formulation with peptide complexes, botanical stem cells, and cutting-edge active ingredients like bakuchiol and squalane. It provides the most intensive recovery support in our range.

Yes! We offer free standard shipping on all orders over $99 AUD within Australia. Orders under $99 have a flat rate shipping fee of $9.95.

Standard delivery within Australia typically takes 3-7 business days. Express delivery options are available at checkout for 1-3 business day delivery.

Yes, we offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on opened products unless they are faulty.

Absolutely not. Botanical Aid is proudly cruelty-free. We never test our products on animals and we only use suppliers who share our commitment to ethical practices.

Some essential oils used in our products may not be suitable during pregnancy or breastfeeding. We recommend consulting your healthcare provider before using any new skincare or wellness products during this time.

Our products have a shelf life of 12 months from the date of manufacture when stored in a cool, dry place away from direct sunlight. Each product has a best-before date printed on the packaging.